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Overview
Our refund and returns policy depends on the product bought. In general, If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Convention registration can be reimbursed based on time as shown in the registration page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
Refunds
We will send you an email to notify you that we have received your returned/requested item. We will also notify you of the approval or rejection of your refund.
Need help?
Contact us at nabwmt@nabwmt.org for questions related to refunds and returns.